Support

Get help with Noir Labs audio tools. Browse FAQs, changelogs, and manuals, or reach out directly.

General FAQs

General support for Noir Labs products, including purchase policy, compatibility, and updates.

Do you offer refunds?

We do not generally offer refunds. If you bought the wrong product or think something was charged incorrectly, contact support and we can help figure out the next step.

Do Noir Labs plugins work in Ableton Live 12?

Yes, the current releases are designed to work in all versions of Ableton Live Suite. If you run into trouble, send your Live version, OS version, and a short description of what you are seeing.

Do I need Max for Live?

Yes for the Max for Live devices. If you are on Ableton Standard without Max for Live, all devices will not load.

Where do I get the latest version after a purchase?

Use the current Noir Labs redownload link from your purchase email or contact support with the email you bought with. Addtionally, you can access your account at the top of our site.